ERIC Number: ED478082
Record Type: Non-Journal
Publication Date: 2002-Jun
Reference Count: N/A
Compromises along the Way: Balancing Speed To Market with Sustainability while Delivering Knowledge Management Services.
Heyman, Martha K.
This paper will discuss some of the compromises, and the path to those compromises, that must be made while implementing a successful knowledge management program within a for-profit enterprise. Specifically the following compromises are addressed: (1) manage knowledge where it is created, but do that within a global system; (2) no single scope defined for the mega-collection within the repository, but clear scopes defined within practice area collections; (3) inconsistently index content across the entire repository, but consistently within a practice area; (4) follow the money, regardless of the true nature of the asset; (5) the sky is not always blue, even when it is blue; and (6) retain dated content because it is fresh content for other repository constituencies. The paper also contrasts the structure of a successful knowledge management program within a consulting firm versus one within a commodities business, specifically a global chemical manufacturing company. (Author/MES)
For full text: http://www.sla.org/content/Events/conference/2002annual/ confpap2002/papers2002conf.cfm/.
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A