ERIC Number: ED477773
Record Type: Non-Journal
Publication Date: 2002
Reference Count: N/A
Counseling Services Resource Guide: An Internet Guide for the North Carolina Community College Counselor To Assist Virtual Learning Students.
North Carolina Community Coll. System, Raleigh.
This handbook is intended to assist North Carolina community colleges in enhancing their online counseling services. Based on reviews of 58 community colleges in North Carolina, along with several state, national, and university web sites, and the collective efforts of a statewide committee, this handbook offers: (1) General tips for improving effective online counseling services; (2) Descriptions and examples of effective online counseling services; (3) Useful questions to ask in designing effective online counseling services; and (4) A resource guide with links to: career information, college connections, counseling sites, financial aid/scholarships, North Carolina community college resources, professional organizations, special needs students, testing, and other links. The authors argue that in the rush to provide online instruction, online counseling services have been neglected. The document offers tips for improving online counseling services, including the following: (1) feature online counseling services prominently; (2) be consistent in design and keep the page simple but informative; (3) ensure that communications are clear and detailed; (4) respond to requests for services within 24-48 hours if possible; (5) create links to and from other relevant pages; (6) maintain a focus upon students' needs; (7) list counselors available; (8) make pages accessible to users with disabilities; and (9) maintain an awareness of security issues. (Contains a listing of 54 online resources.) (NB)
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Counselors; Practitioners
Authoring Institution: North Carolina Community Coll. System, Raleigh.
Identifiers - Location: North Carolina