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ERIC Number: ED477649
Record Type: Non-Journal
Publication Date: 2003
Pages: 103
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-8821-9775-5
Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence To Lessen the Impact of Chaos on the People You Lead.
Klann, Gene
Managing a crisis and providing leadership in a crisis are not the same activity. Crisis leadership principally deals with how leaders handle the human response to a crisis, including their own. This book, in discussing crisis leadership, focuses on three questions: (1) Will the leader address the crisis head-on, take action to fix it, and, if appropriate, take responsibility for the crisis? (2) Will the leader freeze or claim to be a victim and pass off the responsibility to others? and (3) What can and should a leader do to find out what when wrong and to ensure it will not happen again? The book approaches its subject by describing how a leader can handle the human side of a crisis and examining what leaders can do to effectively deal with the emotions, behaviors, and attitudes of the people involved in a crisis. At its core, the book deals with three key themes of crisis leadership and their impact on helping people and organizations through perilous times: communication, clarity of vision, and caring relationships. Appended are a sample crisis action plan and list of activities leaders can do to take care of themselves during a crisis. (WFA)
Center for Creative Leadership, P.O. Box 26300, Greensboro, NC 27438-6300 (Stock No. 185, $20). Tel: 336-288-7210; Fax: 336-282-3284; e-mail:; Web site:
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Center for Creative Leadership, Greensboro, NC.