ERIC Number: ED477649
Record Type: Non-Journal
Publication Date: 2003
Reference Count: N/A
Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence To Lessen the Impact of Chaos on the People You Lead.
Managing a crisis and providing leadership in a crisis are not the same activity. Crisis leadership principally deals with how leaders handle the human response to a crisis, including their own. This book, in discussing crisis leadership, focuses on three questions: (1) Will the leader address the crisis head-on, take action to fix it, and, if appropriate, take responsibility for the crisis? (2) Will the leader freeze or claim to be a victim and pass off the responsibility to others? and (3) What can and should a leader do to find out what when wrong and to ensure it will not happen again? The book approaches its subject by describing how a leader can handle the human side of a crisis and examining what leaders can do to effectively deal with the emotions, behaviors, and attitudes of the people involved in a crisis. At its core, the book deals with three key themes of crisis leadership and their impact on helping people and organizations through perilous times: communication, clarity of vision, and caring relationships. Appended are a sample crisis action plan and list of activities leaders can do to take care of themselves during a crisis. (WFA)
Descriptors: Conflict Resolution, Crisis Management, Elementary Secondary Education, Human Resources, Leaders, Leaders Guides, Leadership Effectiveness, Leadership Qualities, Leadership Responsibility, Leadership Styles, Management Development, Organizational Communication, Supervision, Values
Center for Creative Leadership, P.O. Box 26300, Greensboro, NC 27438-6300 (Stock No. 185, $20). Tel: 336-288-7210; Fax: 336-282-3284; e-mail: firstname.lastname@example.org; Web site: http://www.ccl.org/index.shtml.
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Center for Creative Leadership, Greensboro, NC.