ERIC Number: ED477201
Record Type: Non-Journal
Publication Date: 2003
Yavapai College Student Satisfaction Survey Conducted December 2002.
Yavapai Coll., Prescott, AZ.
Yavapai College, Arizona, conducted a telephone survey of current college students in December 2002. The survey provides data for future marketing efforts, as well as providing information to be used as part of an ongoing assessment of student opinions and needs. An independent telemarketing firm called students from a random list of 1,400 credit students in fall 2002. A total of 408 surveys were completed. The average age of surveyed students was 46 years, with more than 6 out of 10 age 40 and above. Sixty-four percent were women, and 82% were white. At least 90% of surveyed students were part time. The students were asked to rate, from 1 to 5, with 5 being "very good," their satisfaction with (1) instruction; (2) support services; (3) facilities; (4) class size; (5) availability of financial aid; (6) costs; and (7) other issues and services. The area with the highest degree of satisfaction was quality of instruction, with favorable ratings (good or very good) from more than 90% of the respondents. Yavapai's overall ratings (89%) and support services (81%) were also strong among student polled. More than 92% of students surveyed said they would recommend the college to family and friends. The findings were comparable to other studies previously conducted at the college. Research instrument appended. (NB)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Yavapai Coll., Prescott, AZ.