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ERIC Number: ED477084
Record Type: Non-Journal
Publication Date: 2002-Jun
Pages: 8
Abstractor: N/A
Reference Count: N/A
Usability and Instructional Design Heuristics for E-Learning Evaluation.
Reeves, Thomas C.; Benson, Lisa; Elliott, Dean; Grant, Michael; Holschuh, Doug; Kim, Beaumie; Kim, Hyeonjin; Lauber, Erick; Loh, Sebastian
Heuristic evaluation is a methodology for investigating the usability of software originally developed by Nielsen (1993, 2000). Nielsen's protocol was modified and refined for evaluating e-learning programs by participants in a doctoral seminar held at the University of Georgia in 2001. The modifications primarily involved expanding Nielsen's original 10 heuristics (developed for software in general) to 15 heuristics (designed to be more closely focused on e-learning programs). The application of this evaluation protocol to a commercial e-learning program supported enhancements in the usability of the program. This paper describes the set of 15 e-learning heuristics as well as the protocol that guided the evaluation process. In addition, the results of the application of this heuristic evaluation protocol to a commercial e-learning training program are illustrated. (Author)
Association for the Advancement of Computing in Education (AACE), P.O. Box 3728, Norfolk, VA 23514. Tel: 757-623-7588; e-mail:; Web site:
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A