ERIC Number: ED476873
Record Type: Non-Journal
Publication Date: 2001-Jun
Reference Count: N/A
An Evaluation of Nova Southeastern University's Office of Student Financial Assistance. Quality Service Survey, 2001-2002. Report.
MacFarland, Thomas W.
In an effort to provide more detailed information than had been provided by previous surveys of student satisfaction, the Office of Research and Planning at Nova Southeastern University used a localized survey to focus on a variety of task and process issues of importance to the Office of Student Financial Assistance. Surveys were mailed to 1,1050 students from the entire population of students enrolled in the 2001 winter term, and responses were received from 271. Because many students did not provide enough information to identify their academic center, it was possible that there was uneven representation in the responding sample, and it was difficult to provide comparisons between populations, invited sample, and responding sample. Responses to the survey statements were quite positive, with 92% of all statements receiving a modal rating of 4 or greater (1=low, and 5=high). One interesting finding was that although nearly two-thirds of all respondents indicated a willingness to use a computer with an online service to check financial aid status, only one-third of respondents indicated a willingness to use a computer to apply for loans online, and more than half indicated that U.S. mail was the preferred means for notification of student balance. This suggests that the University's students may not be ready to embrace computer-mediated telecommunications as the exclusive means of managing their financial aid resources. (SLD)
Publication Type: Reports - Evaluative
Education Level: N/A
Authoring Institution: Nova Southeastern Univ., Ft. Lauderdale, FL. Research and Planning.