ERIC Number: ED476054
Record Type: RIE
Publication Date: 2003
The Unsolved Challenge of System Reform: The Condition of the Frontline Human Services Workforce.
Annie E. Casey Foundation, Baltimore, MD.
Frontline social services workers are the heart and soul of our nation's publicly funded human services system. Conservatively estimated at about 3 million, these workers have a tremendous impact on the life chances of vulnerable children and families. This vital role prompted Casey Foundation staff to conduct an in-depth exploration of job conditions on the frontlines for workers in the following sectors: child welfare, child care, juvenile justice, youth services, and employment and training. The first section of this paper describes the findings on the demographics of the frontline human services workforce, the numbers of people who hold these jobs, and what they do. The second part of the paper discusses the challenges to the workforce and the issues that hold back improvements in service delivery. In the third section, promising examples of reforms already under way are outlined. And the fourth section discusses the Foundation' next steps in addressing this issue and promoting reform. (Contains 292 references and 6 tables.) (GCP)
Descriptors: Change Strategies, Child Caregivers, Child Welfare, Delivery Systems, Juvenile Justice, Labor Force, Organizational Change, Social Services, Work Environment
Annie E. Casey Foundation, 701 St. paul St., Baltimore, MD 21202. Tel: 410-547-6600; Fax: 410-547-6624; Web site: www.aecf.org. For full text: http://www.aecf.org/initiatives/hswi/report_rev.pdf.
Publication Type: Information Analyses; Reports - Research
Education Level: N/A
Authoring Institution: Annie E. Casey Foundation, Baltimore, MD.