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ERIC Number: ED475700
Record Type: Non-Journal
Publication Date: 2003-Jan
Pages: 69
Abstractor: N/A
Reference Count: N/A
Information Technology Training: Practices of Leading Private Sector Companies.
General Accounting Office, Washington, DC.
The General Accounting Office (GAO) examined private-sector workforce training practices for information technology (IT) and non-IT professionals. Data were collected from the following sources: a literature review; discussions with academic and professional authorities; interviews with executives and managers at leading companies regarding their IT training management practices and activities; and a panel discussion. The study identified 22 existing and emerging practices in the following areas that leading companies are using to implement effective IT training. The management processes and selected practices identified were as follows: (1) align IT with business goals (enlist executive-level champions, involve critical stakeholders); (2) identify and assess IT training needs (document competencies/skills required for each job description; perform gap analyses to determine needed training); (3) allocate IT training resources (use an investment process to select and manage training projects; provide resources for management training); (4) design and deliver IT training (give trainees choices among different training delivery methods, build courses using reusable components); and (5) evaluate and demonstrate the value of IT training (collect information on how job performance is affected by training, assess evaluation results in terms of business impact). (An appendix constituting more than 90% of this document contains a detailed report on the GAO study's objectives, scope, methodology, and findings.) (MN)
U.S. General Accounting Office, P.O. Box 6015, Gaithersburg, MD 20884-6015. Web site: (first copy free; additional copies $2.00 each; 100 or more: 25% discount). For full text:
Publication Type: Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: General Accounting Office, Washington, DC.