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ERIC Number: ED475528
Record Type: Non-Journal
Publication Date: 2002-Dec
Pages: 141
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0160-3582
Chat Reference. SPEC Kit.
Ronan, Jana, Comp.; Turner, Carol, Comp.
SPEC Kit, n273 Dec 2002
This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to gather data on chat reference service. A total of 66 of 124 ARL member libraries responded to the survey. A copy of the questionnaire with tabulated results is presented. Representative documents include: (1) chat reference on the Web home pages from 12 libraries; (2) policies and guidelines from 11 libraries; (3) training documents from ten libraries; (4) evaluation forms from six libraries; and (5) information on collaborative projects from three libraries. A list of selected resources includes 28 books and articles and 5 Web site addresses. (MES)
ARL Publications Distribution Center, P.O. Box 531, Annapolis Junction, MD 20701-0531 ($35, ARL member; $45, nonmembers; plus $6 shipping and handling). Tel: 301-362-8196; Fax: 301-206-9789; e-mail:; Web site:
Publication Type: Collected Works - Serials; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Association of Research Libraries, Washington, DC. Office of Leadership and Management Services.
Identifiers - Location: Canada; United States