ERIC Number: ED475469
Record Type: Non-Journal
Publication Date: 2003-Jan-9
Reference Count: N/A
Service Integration in Oregon: Successful Local Efforts Influence Major State Reorganization.
In a number of human service offices in Oregon's Jackson and Coos Counties, workers from multiple programs work together in shared offices to provide families with ready access to a wide range of benefits and services. Other factors besides co-location that have proved critical to these programs' success are as follows: shared intake and assessment processes; common case staffing; sharing information on clients; and working together as a team. These practices have enabled both counties' human service professionals to move beyond the narrow perspective of individual programs and focus on building family strengths and providing all services needed to support family self-sufficiency. The two counties' experience in developing integrated delivery sites has underscored the importance of local leadership, locally motivated design, and maintenance of personal relationships at both the leadership and staff levels through regular face-to-face meetings. The following challenges in integrating human services have also emerged: (1) concerns that state efforts might reduce the flexibility and independence that have allowed them to design service delivery systems meeting their local needs; (2) the fact that case plans still generally remain separate and existing information systems to do not facilitate information sharing; and (3) budget problems. (Snapshots of the programs at five family centers are included.) (MN)
Descriptors: Adult Education, Adult Programs, Agency Cooperation, Career Centers, Cooperative Planning, Coordination, County Programs, Delivery Systems, Human Services, Information Transfer, Integrated Activities, Interpersonal Relationship, Program Descriptions, Public Agencies, Teamwork
For full text: http://www.rockinst.org/publications/federalism/Oregon11.pdf.
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: State Univ. of New York, Albany. Nelson A. Rockefeller Inst. of Government.
Identifiers - Location: Oregon