ERIC Number: ED475455
Record Type: Non-Journal
Publication Date: 2002-Dec
Reference Count: N/A
Organizational Communications in Refugee Camp Situations. New Issues in Refugee Research. Working Paper.
Ngai, Phyllis Bo-yuen; Koehn, Peter H.
The research on the international and multicultural not-for-profit inter-organizational domain is examined to identify models for designing intercultural communication training to members of refugee camp populations, their host communities, and aid project participants. Three levels of training programs with the following objectives are described: (1) develop sufficient intercultural communication competence to prevent cross-cultural misunderstanding among specific groups involved in training; (2) develop intercultural communication competence for conflict resolution and mediation; and (3) develop intercultural communication competence for working within and across multicultural organizations and with semi-professionals and professionals from diverse, changing, and unpredictable cultural backgrounds. Each level of training includes the following components: (1) awareness raising; (2) attitude change; (3) skill development; and (4) stress coping. Together, the four sequential components of each program and three progressive program levels constitute an integral, holistic training program that uses a variety of training approaches, including the following: presentations; group discussions; storytelling; drawing; local dramas; role play; peer reactions and coaching; demonstrations; cooperative projects; stress-coping rituals; witness testimony; group and intergroup discussion; case study analysis; writing exercises; and mentoring. The training model is based on the premise that effective training for refugees and the individuals serving them requires extending the vision of organizational communication to encompass perimeter communities. There are 18 endnotes and 84 references. (MN)
Descriptors: Adult Education, Attitude Change, Communication Skills, Conflict Resolution, Cross Cultural Training, Cultural Differences, Institutional Cooperation, International Organizations, Interpersonal Competence, Nongovernmental Organizations, Nonprofit Organizations, Organizational Communication, Postsecondary Education, Refugees, Skill Development, Training Methods, Training Objectives
For full text: http://www.unhcr.ch/cgi-bin/texis/vtx/home/opendoc.pdf?tbl=RESEAR CH&id=3e19a9d44&page=publ.
Publication Type: Opinion Papers; Reports - Research
Education Level: N/A
Authoring Institution: N/A