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ERIC Number: ED475425
Record Type: Non-Journal
Publication Date: 2002-Jun
Pages: 11
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Falling into or through the Web: Student and Staff Perceptions of IT Infrastructure in a Technological University.
Sharma, Raj; Constantine, Richard
In a vocationally oriented institution, such as the Australian institution that is the subject of this case study, the maintenance and enhancement of the information technology (IT) infrastructure is very important in terms of both the core business of the institution (teaching and learning and research) and the support activities. Tertiary institutions need to pay particular attention to the computer services technology requirements of their key users. This paper reports on a study of students and staff at an Australian University of Technology to identify ways of maintaining the accessibility of these stakeholders to the computer resources of the institution. A survey of staff perceptions of IT services was completed by 11 faculty members. A significant majority thought that over the past 6 months there had been a steady decline in the reliability of the university's computer systems and data network infrastructure. Faculty suggested various reasons for this decline, and these responses were separated by sex and age group to provide a more complete picture of faculty user needs. Student attitudes about IT infrastructure were derived from a university questionnaire completed by a large section of the student body to evaluate many university services. Comparisons were made between 1999 and 2000 surveys. Students recognized that the availability of computing facilities was increasing, and overall, students' perceptions of IT facilities at the university rose. The shortcomings identified by the faculty, however, show the need for a major rehabilitation of university IT facilities. (SLD)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia