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ERIC Number: ED475114
Record Type: Non-Journal
Publication Date: 2002-Jul
Pages: 77
Abstractor: N/A
Reference Count: N/A
A Frontline Decision Support System for Georgia Career Centers. Staff Working Paper.
Eberts, Randall W.; OLeary, Christopher J.
The Workforce Investment Act requires local areas receiving funding to establish one-stop centers where employment service providers in a local labor market are assembled in one location. Challenges facing center staff are the expected large volume of customers resulting from relaxed program eligibility rules and limited resources for assessment and counseling. To help front line staff quickly assess customer needs and properly target services, the Frontline Decision Support System (FDSS) offers tools based on statistical techniques that use administrative data to estimate the chance of returning to work in the prior industry, reemployment earnings prospects, related occupations, and likely outcomes of alternative reemployment services. FDSS is comprised of the Systematic Job Search Module (SJSM) and Service Referral Module (SRM). SJSM contains tools that can be used to inform the customer about probability of returning to the prior industry; likely employment growth in the prior occupation; likely reemployment earnings; available suitable job vacancy listings; and occupations related to the prior one. SRM provides frontline staff with two tools: ranking of core and intensive services estimated most effective for clients with similar characteristics and information about effectiveness of alternative types of job training for clients with similar employability characteristics. Georgia pilot sites are field testing FDSS. (Appendixes include 16 references, 15 tables, 2 figures, and information on methodology.) (YLB)
W.E. Upjohn Institute for Employment Research, 300 South Westnedge Avenue, Kalamazoo, MI 49007 (Item# 02-84; $3). Tel: 616-343-4330; Fax: 616-343-7310; e-mail:; Web site: For full text:
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Department of Labor, Washington, DC.
Authoring Institution: Upjohn (W.E.) Inst. for Employment Research, Kalamazoo, MI.
Identifiers - Laws, Policies, & Programs: Workforce Investment Act 1998