ERIC Number: ED474090
Record Type: Non-Journal
Publication Date: 2001
Reference Count: N/A
SERVQUAL-Based Measurement of Student Satisfaction with Classroom Instructional Technologies: A 2001 Update.
Kleen, Betty; Shell, L. Wayne
The researchers, using a variation of the SERVQUAL instrument, repeated a 1999 study to measure students' satisfaction with instructional technology tools used in their classrooms. Student satisfaction varied by course discipline, by instructional technology, by anticipated grade, and by frequency of use. Female respondents were less satisfied than male respondents. Satisfaction generally rose with frequency of use. There are significant variations of satisfaction by discipline and technology choice, but little interaction effect. Factor analysis did not reveal the five hypothesized dimensions of SERVQUAL. Overall results were generally consistent with the 1999 study. Includes two tables: number of responses by instructional technology and course discipline; and technology usage rate and its impact on satisfaction. (Contains 15 references.) (Author)
Descriptors: Computer Assisted Instruction, Computer Uses in Education, Educational Technology, Instructional Material Evaluation, Instructional Materials, Participant Satisfaction, Student Attitudes, Student Reaction, Student Surveys, User Satisfaction (Information)
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Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A