ERIC Number: ED473736
Record Type: Non-Journal
Publication Date: 2000-Apr
Reference Count: N/A
Complaint Resolution. Technical Assistance Paper.
Florida State Dept. of Education, Tallahassee. Bureau of Instructional Support and Community Services.
This document explains complaint resolution procedures for individuals who file a complaint with the Florida Department of Education (DOE) on behalf of one or more students with disabilities, or one or more parents of students with disabilities, alleging a public agency has violated the educational rights of a student with disabilities under the Individuals with Disabilities Education Act (IDEA), Part B, and the corresponding state regulations. The DOE is required, within 60 days of receipt of a formal complaint to carry out an inquiry, give the complainant an opportunity to provide additional information, review all relevant information and determine if the district/agency has violated a requirement, and provide a written decision to the complainant that addresses each issue presented in the complaint. The document begins by explaining the option of mediation of disputes. It then describes the three levels of action the DOE has developed to address formal complaints: (1) an Early Resolution Agreement; (2) an inquiry resulting in a Bureau Resolution Determination; and (3) an inquiry resulting in a Commissioner's Order. For each level, step-by-step instructions for DOE procedures are provided. Following sections address timelines and extensions for completion of complaint resolution activity and local education agency complaint inquiries. (CR)
Descriptors: Agency Role, Compliance (Legal), Conflict Resolution, Disabilities, Elementary Secondary Education, Federal Legislation, Legal Responsibility, Parent Grievances, State Departments of Education, State Regulation, Student Rights, Technical Assistance
Florida State Dept. of Education, Clearinghouse Information Center, Rm. 628 Turlington Bldg., 325 W. Gaines St., Tallahassee, FL 32399-0400. Tel: 850-488-1879; Fax: 850-487-2679; e-mail: firstname.lastname@example.org. For full text: http://www.firn.edu/doe/commhouse.
Publication Type: Legal/Legislative/Regulatory Materials
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: Florida State Dept. of Education, Tallahassee. Bureau of Instructional Support and Community Services.
Identifiers - Laws, Policies, & Programs: Individuals with Disabilities Education Act