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ERIC Number: ED473136
Record Type: RIE
Publication Date: 2002-Sep
Pages: 139
Abstractor: N/A
ISSN: ISSN-0160-3582
Reference Service Statistics & Assessment. SPEC Kit.
Novotny, Eric, Comp.
SPEC Kit, n268 Sep 2002
This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to document how ARL member libraries are collecting, using, and modifying their data on reference service transactions. A total of 74 of 124 ARL member libraries responded to the survey. A copy of the questionnaire with tabulated results is presented. Representative documents include: (1) reference desk activity logs from 12 libraries; (2) other reference activity logs from seven libraries; (3) definitions/guidelines/procedures from 12 libraries; (4) statistical reports from nine libraries; and (5) other reference assessment methods from four libraries. A list of 24 selected resources (i.e., books, journal articles, and Web sites) is included. (MES)
ARL Publications Distribution Center, P.O. Box 531, Annapolis Junction, MD 20701-0531 ($35, ARL members; $45, nonmembers; plus $6 shipping and handling). Tel: 301-362-8196; Fax: 301-206-9789; e-mail:; Web site:
Publication Type: Collected Works - Serials; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Association of Research Libraries, Washington, DC. Office of Leadership and Management Services.
Note: Published six times per year.