ERIC Number: ED472370
Record Type: Non-Journal
Publication Date: 2000
Reference Count: N/A
Meeting Market Demands. New Roles for One-Stop Centers: Serving the Business Customer.
This booklet explains how local communities can organize and structure their one-stop centers so that business is viewed as a customer of the system. The introduction provides an overview of the booklet's development and purpose. The following key attributes underpinning a workforce investment system that views business as its customer are discussed: market driven; customer focused; skill based; and results oriented. The following strategies for assessing business needs as a first step toward establishing a market-driven system are outlined: (1) partner with business to operate one-stop centers; (2) establish workforce board committees and surveys; (3) establish industry-specific advisory committees; and (4) involve established employer organizations and business coalitions. The remaining sections examine the following items: (1) the key elements of customer-focused one-stop centers (business partnerships; comprehensive employer services; training targeted to identified business needs; business outreach; a professional environment); (2) guidelines for delivering industry-recognized training (identify specific industry trends and skill requirements; set high standards for education and training providers; use national or state skill standards when available; offer employer-based certifications); and (3) strategies for enhancing accountability (set new standards for employer satisfaction and continuous improvement; publicly disclose performance of training providers; assess overall system performance based on specific measurable outcomes). (MN)
Descriptors: Accountability, Advisory Committees, Career Centers, Certification, Community Involvement, Coordination, Delivery Systems, Employment Services, Governing Boards, Guidelines, Labor Force Development, Labor Needs, Linking Agents, Needs Assessment, Organizational Change, Organizational Development, Organizational Effectiveness, Organizational Objectives, Private Sector, Public Sector, Quality Control, Regional Planning, Systems Approach, Training
For full text: http://www.uschamber.com/NR/rdonlyres/e64hr7yitxevkq34ojfzmrs5k5t dj7s5rwmpf7evfcxy44qrlmljokudploqlvrz44c4wojio4nkwrku2jysmitbajh/ onestop00.pdf.
Publication Type: Guides - Non-Classroom
Education Level: N/A
Sponsor: Department of Labor, Washington, DC.
Authoring Institution: N/A