ERIC Number: ED470029
Record Type: RIE
Publication Date: 2000
Needs Assessment in a Higher Education Environment: International Student Programs.
Munoz, Maria D.; Munoz, Marco A.
The International Center (IC) of a Southern postsecondary institution has three major programs: Education Abroad, Training and Development, and International Students and scholars services. The IC Strategic Plan states that the program for international students needs to provide a wider variety of programs and services for international students and scholars. The IC is willing to improve the services for international students through the implementation of a Needs Assessment (NA). The purpose of the NA was to survey international students regarding the services provided by the Center and whether those services fit their needs or not. The NA will give the institution a useful feedback from their customers. Completed surveys were returned by 23 international students (38% response rate). Overall, students agreed that they had received substantial support from the IC for their most important needs. It appears that they are not as interested in increasing the number of variety of services provided by the IC but in improving the quality of these services. One appendix contains the survey, and the other presents student responses. (Contains 10 references.) (SLD)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A