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ERIC Number: ED469903
Record Type: Non-Journal
Publication Date: 2002
Pages: 79
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-85338-801-7
Using Quality Schemes in Adult and Community Learning: A Guide for Managers.
Ewens, David; Watters, Kate
This document examines adult and community learning (ACL) and quality programs across England. The difficulties faced by local education agencies' ACL services in delivering quality are noted, along with ways quality improvement has been supported. Quality programs--whether internal or external, based on awards, or used as diagnostic tools--are deemed important in securing consistent quality for learner experience, teaching and support, first-rung or Widening Participation programs, resources, equality and diversity, achievement, and leadership and management. The focus, characteristics, advantages, and disadvantages of the following quality programs are detailed: the Excellence Model; Investors in People; ISO 9000; the Charter Mark; the Guidance Council Matrix; the Basic Skills Quality Matrix; PQASSO (Practical Quality Assurance for Small Organisations); Learning PROBE (Promoting Business Excellence); and internal quality frameworks. The following are among 22 prerequisites, tactics, and strategies for successful application of quality programs: (1) make formal quality improvement an integral activity rather than an "add-on" activity; (2) form and develop a strong and committed implementation team; (3) develop and sustain two-way communication; and (4) link the chosen improvement strategy to the concept of a learning organization. Five case studies are included. An audit tool is appended. (Contains 12 figures, 25 references, and 14 web site resources.)(MN)
Learning and Skills Development Agency, Regent Arcade House, 19-25 Argyll Street, London W1F 7LS, United Kingdom (Ref no. 1326A). Tel: 020 7297 9000; Fax: 020 7297 9001; Web site: For full text:
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Department for Education and Skills, London (England).
Authoring Institution: Learning and Skills Development Agency, London (England).; National Inst. of Adult Continuing Education, Leicester (England).
Identifiers - Location: United Kingdom (England)