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ERIC Number: ED469648
Record Type: RIE
Publication Date: 2001
Reference Count: N/A
National Student Satisfaction Report, 2001.
USA Group Noel-Levitz, Iowa City, IA.
This report reveals the results of the seventh annual National Student Satisfaction Study conducted by the Noel-Levitz group to determine areas of highest importance to students, the areas of greatest and least satisfaction, and the greatest performance gaps between levels of importance and levels of satisfaction. It contains data from 1,045 colleges and universities. Student populations by institutional type include: (1) 192,306 from four-year public institutions; (2) 319,346 from four-year private institutions; (3) 242,809 from two-year community, junior, and technical colleges; and (4) 41,067 from career and private schools. The Student Satisfaction Inventory used for this survey covered the full range of college experiences. Student responses are summarized in chart form, showing the differences among students in different types of institution. Participating institutions report that a more complete view of their students' concerns enables them to achieve significant gains in their institution's effectiveness more quickly because they know precisely where to focus their time, money, and effort. Findings indicate that successful institutions tend to share three basic attributes: they focus on the needs of their students, they continually improve the quality of the educational experience, and they use student satisfaction assessment results to shape their future directions. (SLD)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: USA Group Noel-Levitz, Iowa City, IA.