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ERIC Number: ED469266
Record Type: Non-Journal
Publication Date: 2002
Pages: 38
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-85338-787-8
Benchmarking for the Learning and Skills Sector.
Owen, Jane
This document is designed to introduce practitioners in the United Kingdom's learning and skills sector to the principles and practice of benchmarking. The first section defines benchmarking and differentiates metric, diagnostic, and process benchmarking. The remainder of the booklet details the following steps of the benchmarking process: (1) get commitment from senior management; (2) appoint a benchmarking coordinator; (3) identify the area to benchmark, and write a project scope; (4) assemble a benchmarking team, and make sure they have the required skills and/or training; (5) use a flowchart to map the process being benchmarked; (6) identify gaps in the process; (7) identify information needs, and draft a questionnaire; (8) identify benchmarking partners; (9) select a code of conduct and agree on the scope of benchmarking with partners; (10) visit partners; (11) analyze the results of the visit to identify practices that can be adapted and adopted; (12) report the findings to staff; (13) develop an action plan; (14) implement the action plan, and continue to communicate with staff; and (15) review the process. Brief overviews of the Raising Quality and Achievement Programme and Learning and Skills Development Agency's benchmarking database are appended, along with an annotated list of useful World Wide Web sites. (MN)
Learning and Skills Development Agency, Regent Arcade House, 19-25 Argyll Street, London W1F 7LS, United Kingdom (Reference no. 1293A). Tel: 020 7297 9000; Fax: 020 7297 9001; Web site: For full text:
Publication Type: Guides - Non-Classroom; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Learning and Skills Council, Coventry (England).
Authoring Institution: Learning and Skills Development Agency, London (England).
Identifiers - Location: United Kingdom