This report examines the extent to which the Internet offers information and applications that meet the needs of the estimated 50 million low-income Americans who have limited literacy or language skills, or other special needs. The report discusses the fact that more low-income Americans are going online, large numbers have limited literacy skills or disabilities, more Americans from other cultures or countries are using the Internet, and technology access outside the home is on the rise. Next, it describes the necessity and value of online content for underserved Americans. It goes onto highlight what to look for in making the World Wide Web relevant for underserved Americans, and it discusses 2000 findings, which provide a comprehensive picture that serves as a benchmark against which to track progress as the field develops. Finally, the report describes the development of the Community Contentbank, a Web tool designed to empower low-income communities. Designed for staff in after school programs, community technology programs, and other places where underserved groups use computers and the Internet, it encourages local communities to find and develop the online content they need most. Research notes are appended. (Contains 34 references.) (SM)