ERIC Number: ED468284
Record Type: Non-Journal
Publication Date: 2002-Mar
Reference Count: N/A
A Framework for Quality Assurance in Child Welfare.
O'Brien, Mary; Watson, Peter
In their search for new ways to assess their agencies' success in working with children and families, child welfare administrators and senior managers are increasingly seeking regular and reliable sources of information that help them evaluate agency performance, make ongoing decisions, and provide an accurate picture for agency staff and external stakeholders. This guide presents a framework for these quality assurance (QA) activities in child welfare agencies. The framework includes the broad elements all agencies should consider in creating new or energizing existing QA systems and is based on examples from ongoing QA efforts, existing federal requirements, research findings, and national QA standards from other settings. The framework is presented in implementation steps to assist administrators in conceptualizing the application within their agencies. Following the introduction describing the importance of QA for child welfare agencies, Step 1 details the activities involved in adopting outcomes and standards. Step 2 discusses ways to incorporate QA throughout the agency and includes strategic planning, creating a QA structure, and communicating quality expectations. Step 3 describes ways to gather data and information. Step 4 concerns procedures for analyzing data and information. Step 5 highlights how to use analyses and information to make agency improvements. The report's four attachments contain comprehensive case studies of state quality assurance systems, federal requirements for quality assurance systems, standards for quality assurance systems developed by national organizations, and resources for child welfare agencies. (KB)
Descriptors: Agencies, Change Strategies, Child Welfare, National Standards, Organizational Effectiveness, Program Effectiveness, Program Evaluation, Program Improvement, Quality Control
National Child Welfare Resource Center for Organizational Improvement, 400 Congress Street, 5th Floor, Portland, ME 04112 (Stock No. B060037, $7.50). Tel: 207-228-8330; Fax: 207-780-5817. For full text: http://www.muskie.usm.maine.edu/helpkids/rcpdfs/QA.pdf.
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Sponsor: Children's Bureau (DHHS/OHS), Washington, DC.
Authoring Institution: National Child Welfare Resource Center for Organizational Improvement, Portland, ME.