ERIC Number: ED467881
Record Type: Non-Journal
Publication Date: 2001-May
Reference Count: N/A
Veterans' Employment and Training Service: Proposed Performance Measurement System Improved, but Further Changes Needed. Report to the Chairman, Committee on Veterans' Affairs, House of Representatives.
Nilsen, Sigurd R.
The General Accounting Office (GAO) reviewed the performance measurement system of the Department of Labor's (DOL's) Veterans Employment and Training Service (VETS), which administers programs and activities designed to help veterans obtain employment and training assistance. The GAO review focused on the following items: VETS' proposed performance measures; (2) the data sources VETS proposes to use in its new system; and (3) any other measurement issues that might affect the comparability of states' performance data. The review was based on interviews and discussions with more than 45 officials in 15 states, interviews with VETS officials, and a review of relevant documents. The review established that although VETS' proposed performance measures improve performance accountability over the current system, certain aspects of the new system raise concerns that VETS should address. It is recommended that VETS establish a performance measure that more effectively gauges the success of its staff-assisted services and that it clearly define its target population. The GAO further recommends that VETS eliminate the measure related to the number of federal contractor jobs listed. The following items are appended: a comparison of performance measures used by the VETS, Employment Service, and Workforce Investment Act programs; states' entered-employment rates for veterans in program year 1999; and comments from the DOL. (MN)
Descriptors: Accountability, Comparative Analysis, Data Collection, Employment Services, Evaluation Criteria, Evaluation Methods, Federal Programs, Information Sources, Job Placement, Job Training, Management Systems, Measurement Techniques, Organizational Effectiveness, Performance Factors, Postsecondary Education, Program Evaluation, Public Agencies, State Programs, Systems Approach, Veterans
U.S. General Accounting Office, P.O. Box 6015, Gaithersburg, MD 20884-6015 (first copy free; additional copies $2 each; 100 or more: 25% discount). Web site: http://www.gao.gov. For full text: http://www.gao.gov/new.items/d01580.pdf.
Publication Type: Legal/Legislative/Regulatory Materials; Reports - Evaluative
Education Level: N/A
Authoring Institution: General Accounting Office, Washington, DC.