Highlighting reflection, collaboration, and regularity of effective supervision, this booklet explores the link between supportive supervisory practices and effective staff-parent relationships in early childhood and family programs. Program leaders who wish to promote high-quality services to the infants, toddlers, and families can use the techniques and tools presented in this booklet to examine and improve the role that supervision plays in achieving quality relationships. The booklet's sections are: (1) "Relationship-Based Organizations"; (2) Reflective Supervision and Direct Service Staff"; (3) "Active Listening"; (4) "Look, Listen and Learn Model"; (5) "Reflective Supervision with Support/Administrative Staff"; (6) "Finding Your Approach to Reflective Supervision"; (7)"Challenges to Reflective Supervision"; (8) "Initiating Change/Change Management"; (9) "Institutionalizing Change"; (10) "Organizational Assessment: Is My Program Structured for Relationship-Based Delivery of Services?"; and (11) "Group Exercise: Taking the Time To Look, Listen, and Learn." (Contains a list of 13 references and suggested readings.) (EV)