ERIC Number: ED467336
Record Type: RIE
Publication Date: 2002
National Student Satisfaction Report, 2002.
USA Group Noel-Levitz, Iowa City, IA.
This report describes the results of the ninth annual National Student Satisfaction Study conducted to determine the level of importance that students place on areas of their student experience and how satisfied students are that institutions are meeting their expectations. This two-dimensional approach uses the Student Satisfaction Inventory (SSI) to identify student concerns that are truly affecting student success. In 2002, the SSI was administered to 115,595 students from four-year public institutions; 242,804 from four-year private institutions; 226,886 from two-year community, junior, and technical colleges; and 38,761 from career and private schools. The SSI consists of more than 70 items that cover the full range of college experiences. Scores are obtained for each item for the importance students assign to the expectation and their level of satisfaction that the expectation is being met. A performance gap score is calculated by subtracting the satisfaction score from the importance score. Four tables summarize the importance, satisfaction, and performance gap findings for the 12 scales of the SSI by institution type. Strengths and challenges are then summarized in narrative form for each institution type. Five-year trend information is presented in table form for each type of institution studied. (SLD)
Descriptors: College Students, Educational Experience, Higher Education, Satisfaction, Student Attitudes, Student Surveys
For full text: http://www.noellevitz.com/pdfs/2002_SSI_Report.pdf.
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: USA Group Noel-Levitz, Iowa City, IA.
Grant or Contract Numbers: N/A