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ERIC Number: ED466992
Record Type: Non-Journal
Publication Date: 2001
Pages: 56
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-85338-720-7
Listening to Learners.
Ravenhall, Mark
This booklet looks at the role of learner feedback in the quality improvement process. It suggests how adult and community learning (ACL) providers can adapt and improve their practice to meet the needs of learners in the changed policy context. Chapter 1 explores why providers should listen to learners and finds that listening to learners improves the service provided and, in so doing, the requirements of funding agencies and inspectorates are met. Chapter 2 identifies who the learner is. Findings are to consider what is meant by "learner" and "customer" in the context of the service; decide who to involve and prioritize groups; gather evidence about the process and how it is applied; and link target groups to inspection or quality frameworks as soon as possible. Chapter 3 reports that to listen to learners effectively, one must be specific about what one wants to know; this increased focus should be applied across all stages of the process; and listening to learners is about increasing both the quality and scope of provision. Chapter 4 on approaches or tools to use lists some methods most relevant to ACL, with analysis of their advantages and disadvantages. Chapter 5 emphasizes that the process of listening to learners needs to involve, and be owned by, these contributors: staff, learners, and the wider community. Appendixes include descriptions of listening frameworks, 14 references, 4 guides on consultation, and 4 Web sites. (YLB)
Learning and Skills Development Agency, Regent Arcade House, 19-25 Argyll Street, London W1F 7LS, United Kingdom (Ref no. A1183). Tel: 020 7297 9000; Fax: 020 7297 9001; Web site: For full text:
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Teachers; Practitioners
Language: English
Sponsor: Department for Education and Skills, London (England).
Authoring Institution: Learning and Skills Development Agency, London (England).; National Inst. of Adult Continuing Education, Leicester (England).
Identifiers - Location: United Kingdom