ERIC Number: ED466882
Record Type: Non-Journal
Publication Date: 2002-Apr-22
Reference Count: N/A
Matriculation-Related Items in the Noel-Levitz Student Satisfaction Inventory of 1999.
Maack, Stephen C.
This report considers the importance that students place on matriculation, the satisfaction students have with matriculation services at Rio Hondo Community College (California), and the performance gap between importance to students and student satisfaction. The report compares the Rio Hondo results with national results and concludes with an analysis of variations by gender, ethnicity, age, and disability status. Rio Hondo students view all matriculation services as important, giving them average importance ratings of 5.66 to 6.48 on a 7-point scale, with 7.00 being "very important." The 5 most important items were: (1) classes scheduled at a time convenient for the student (average 6.48); (2) ability to register for classes with few conflicts (average 6.33); (3) offering sufficient degrees and classes (average 6.30); (4) school assistance in reaching students' educational goals (average 6.25); and (5) academic advisers' knowledge of the transfer requirements of other schools (average 6.25). Students were most satisfied with clear policies and procedures regarding registration and course selection (5.35). They were least satisfied with the lack of early notification that they were doing poorly in a class (4.59). Rio Hondo students closely resembled a national comparison group in their ratings of matriculation items. Numerous charts and tables detailing the survey results are appended. (NB)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Rio Hondo Coll., Whittier, CA.