ERIC Number: ED466877
Record Type: Non-Journal
Publication Date: 2002-May
Reference Count: N/A
Information Services Faculty/Staff Survey Results. Research Report.
Shields, Jennifer A.; Self, Charlotte C.
During the fall term of 2001, Piedmont Virginia Community College (PVCC) (Virginia) distributed a survey to faculty and staff regarding the information technology facilities and services at the college. A total of 62 surveys were returned, for a response rate of 18.6%. This report details the survey results. Highlights include: (1) overall, respondents were satisfied with computer applications, technical support, electronic classrooms, distance learning, and training and workshops offered at the college; (2) satisfaction was highest for the computer hardware and software, faculty and staff e-mail services, availability of technical support, and promptness of response and knowledge of technical staff; (3) satisfaction was lowest for student e-mail services and PVCC's Internet pages; (4) 79% of respondents stated that they used the PVCC Internet; (5) 71% said they were not familiar with service level agreements; (6) 86% used the Help Desk for technical support; (7) 61% used the Teaching Center; (8) 50% attended a workshop or training session; and (9) 47% found the workshop they attended to be informative. Specific recommendations were to review the service level agreements, study technical support for adjunct faculty (only 5% of whom responded to the survey), and revise as appropriate the College's Internet and Intranet sites. Contains numerous tables detailing survey responses. Survey instrument and responses to open-ended questions are appended. (EMH)
Descriptors: Administrator Attitudes, Community Colleges, Computers, Educational Technology, Employee Attitudes, Participant Satisfaction, Program Evaluation, Services, Teacher Attitudes, Technology, Two Year Colleges
For full text: http://www.pvcc.cc.va.us/ir/Studies/IT%20Survey%20Report%20(2002).pdf.
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: N/A
Authoring Institution: Piedmont Virginia Community Coll., Charlottesville, VA. Office of Institutional Research and Planning.