ERIC Number: ED466876
Record Type: Non-Journal
Publication Date: 2002-Feb
Reference Count: N/A
Success Center User Evaluation.
Weglarz, Shirley G.
The Johnson County Community College (JCCC) Success Center (Kansas) has been operational since 2000 and focuses on the facilitation of student growth and development. The Center's user evaluation--the results of which are contained in this document--is one of three projects developed to help evaluate the Center's success model. A questionnaire was distributed to each client who visited the Success Center during low-user traffic volume ("non-peak") and high-user traffic volume ("peak") periods. A total of 308 completed evaluations were returned for the non-peak period and 343 for the peak period. Major findings include: (1) users rated overall satisfaction with resources and services 4.59 on average (based on a 5-point scale, with 5 being "very satisfied" and 1 being "very dissatisfied"; (2) mean satisfaction with the center's services was higher for the non-peak period, except for financial aid, which was the same for both periods (4.3); (3) the difference between the non-peak and peak periods was largest for length of wait (4.32 non-peak and 3.79 peak) and lack of crowds (4.52 and 3.9); (4) an average of 60% of respondents had called the center at least once during the year--65% for peak period respondents and 57% for non-peak; and (5) mean satisfaction with aspects of phone contact with the center was very high for both periods for 3 out of 5 aspects: staff knowledge and competence, staff attitude, and staff interest in personal success. In summary, implementation of the Student Success Center concept has been very successful. Tabled survey results and the questionnaire are appended. (Contains 11 figures.) (EMH)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Johnson County Community Coll., Overland Park, KS. Office of Institutional Research.