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ERIC Number: ED466603
Record Type: Non-Journal
Publication Date: 2001
Pages: 7
Abstractor: N/A
Reference Count: N/A
End-User Satisfaction in Training Novice Users To Surf the Web.
Lazar, Jonathan; Norcio, Anthony
The user population of the World Wide Web is increasing rapidly. People who have never had experience with computers are logging on, and, therefore, the novice user population is very large. These new users need to be trained in using this new technology. It is therefore important to investigate which training methods leave the users most satisfied. This paper presents the results of an experiment designed to assess user satisfaction with different training methods. Over 250 users took part in this experiment, measuring user satisfaction with eight different training methods: networked error training; conceptual error training; conceptual exploratory training; conceptual training; error training; error management training; exploratory training; and traditional training. There were not major differences in user satisfaction across training methods, but overall satisfaction scores were very high. This might mean that the users were in serious need of training and were satisfied to have received training, regardless of the type of training. (Contains 34 references.) (Author/MES)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A