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ERIC Number: ED465794
Record Type: Non-Journal
Publication Date: 2002-Apr
Pages: 9
Abstractor: N/A
Reference Count: N/A
Online Student Ratings: Will Students Respond?
Johnson, Trav
This study focused on response rates to online student ratings of faculty at Brigham Young University, Utah, where concerns about response rates have contributed to a long period for testing and implementation of the online system (more than 5 years). The first pilot study, in 1997, included 36 courses and yielded a response rate of about 40%. The second pilot, in 1999, included 194 course sections and ratings from 8,285 students, with a response rate of 51%. As part of this pilot study, online and paper ratings were compared for 74 course sections. The online response rate for this subset of courses was 50%, while the paper response rate was 71%. The third pilot, in fall 2000 included 47 course sections and 3,076 students, with a response rate of 62%. The fourth pilot study was planned for winter 2002. Findings from the three initial studies do not indicate that length of the form was a factor in low response rate. Low response rates were not negatively biased; students who were dissatisfied were no more likely than others to respond online. Results of the studies support the findings of previous research that students are more likely to respond if they believe the ratings will be used for decisions about courses and faculty. As current response rates approach 70%, and research shows ways to increase response rates, online student ratings are likely to succeed at Brigham Young University. (SLD)
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A