ERIC Number: ED465195
Record Type: RIE
Publication Date: 2002
Managing Conflict with Your Boss. For the Practicing Manager. An Ideas into Action Guidebook.
Sharpe, Davida; Johnson, Elinor
Conflict ranges from minor squabbles to dysfunctional relationships to all-out war. At its core, conflict is disharmony, dissension, division, and discord between people, interests, or ideas. Managing conflict is important in many environments and is the key topic of this guidebook. Examples and steps are presented that allow employees and managers to air feelings, improve decision-making, expose key issues, create open environments, and stimulate creativity and innovation. A personal view-of-conflict worksheet, performance-expectation worksheet, and boss-expectation worksheet are provided to help in clarifying one's perspective on a situation. A seven-step process is described that can help managers and executives become more strategic about managing conflict: build personal awareness, clarify one's conflict view, understand the perspectives of others, brainstorm solutions, create an action plan, implement the action plan, and evaluate the action plan. Although it is impossible to avoid conflict, given human nature and the pressures of organizational life, it can be managed so that a workplace can be created that is rewarding and invigorating. (RT)
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: Center for Creative Leadership, Greensboro, NC.