NotesFAQContact Us
Search Tips
ERIC Number: ED465113
Record Type: Non-Journal
Publication Date: 2002-Mar
Pages: 66
Abstractor: N/A
Reference Count: N/A
Illinois Occupational Skill Standards: Information Technology Operate Cluster.
Illinois Occupational Skill Standards and Credentialing Council, Carbondale.
This document contains Illinois Occupational Skill Standards for occupations in the Information Technology Operate Cluster (help desk support, computer maintenance and technical support technician, systems operator, application and computer support specialist, systems administrator, network administrator, and database administrator). The skill standards define what an individual should know and the expected level of performance required in an occupational setting. The standards focus on the most critical work performances for an occupation or occupational area. Each skill standard contains the following components: performance area, performance skill, skill standard, performance elements, and performance assessment criteria. Following an introduction that explains the standards and their components and includes a performance skill-level matrix, the document contains skill standards for the following areas: (1) monitoring; (2) administration; (3) change management; (4) operations; (5) maintenance; (6) task management; and (7) troubleshooting. Six appendixes include glossaries of information technology operation terms and occupational skill standards terms; lists of members of the Illinois Occupational Skill Standards and Credentialing Council, the Communications Subcouncil, and the Information Technology Operate Cluster Standards Development Committee; and workplace skills standards. (KC)
Curriculum Publications Clearinghouse, Western Illinois University, Horrabin Hall 46, 1 University Circle, Macomb, IL 61455-1390. Tel: 800-322-3905 (Toll Free); Fax: 309-298-2869;, e-mail: For full text:
Publication Type: Legal/Legislative/Regulatory Materials
Education Level: N/A
Audience: N/A
Language: English
Sponsor: Illinois State Board of Education, Springfield.
Authoring Institution: Illinois Occupational Skill Standards and Credentialing Council, Carbondale.
Identifiers - Location: Illinois