ERIC Number: ED465068
Record Type: Non-Journal
Publication Date: 2001-Mar
Reference Count: N/A
Benchmarking the Performance of Employment and Training Programs: A Pilot Effort of the Annie E. Casey Foundation's Jobs Initiative.
As part of its Jobs Initiative (JI) program in six metropolitan areas Denver, Milwaukee, New Orleans, Philadelphia, St. Louis, and Seattle the Annie E. Casey Foundation sought to develop and test a method for establishing benchmarks for workforce development agencies. Data collected from 10 projects in the JI from April through March, 2000, included measures of program participant levels at specific milestones program enrollment, training completion, placement and retention measures, and costs. Performance measures were determined by developing a program flow model, and participating organizations received 6- and 12-month reports summarizing their performance relative to that of their peers. The study found that the programs had different levels of financial resources and applied them to expenses in different ways, that the programs operated at different volumes, and that the number of placements were significantly correlated with age of the programs (longer-running programs had more placements and retentions). Policy implications of the benchmarking project include the following: (1) effective workforce development programs must measure retention; (2) the true costs of employment and training must be understood; (3) measurement standards are critical for benchmarking; (4) benchmarking is not the same as evaluation; and (5) managers may find tracking only their program over time as valuable as comparisons with other programs. (Profiles of the programs are included in the report.) (KC)
Descriptors: Benchmarking, Comparative Analysis, Employment Programs, Enrollment, Evaluation Methods, Evaluation Utilization, Job Placement, Job Training, Labor Turnover, Participation, Performance, Performance Factors, Program Administration, Program Costs, Program Development, Program Effectiveness, Program Evaluation, Standards, Young Adults
For full text: http://www.aecf.org/jobsinitiative/benchmarking.PDF.
Publication Type: Reports - Evaluative
Education Level: N/A
Sponsor: Annie E. Casey Foundation, Baltimore, MD.
Authoring Institution: Abt Associates, Inc., Bethesda, MD.
Identifiers - Location: Colorado (Denver); Louisiana (New Orleans); Missouri (Saint Louis); Pennsylvania (Philadelphia); Washington (Seattle); Wisconsin (Milwaukee)