ERIC Number: ED465037
Record Type: Non-Journal
Publication Date: 2001-Nov
Reference Count: N/A
Matching Applicants with Services: Initial Assessments in the Milwaukee County W-2 Program.
Gooden, Susan; Doolittle, Fred; Glispie, Ben
The initial client assessment procedures used by case managers in the Wisconsin Works (W-2) program in Milwaukee County, Wisconsin, were examined. Data were collected through the following activities: (1) observations of 100 financial and employment planner (FEP)-applicant intake interviews; (2) an examination of administrative data to learn how characteristics of the entering caseload and their initial tier placements may have changed over time; and (3) focus group sessions and interviews with FEPs and other agency staff to understand the approach to assessing clients. The following were among the key findings: (1) the initial tier placements for W-2 applicants changed substantially over the program's first 2 years, reflecting changing state policy, agency practice, and applicant characteristics; (2) some agencies differ in approach to client assessment, but much of the variation is by case manager; (3) case managers rely primarily on informal assessment to make initial tier placement decisions; (4) case managers face multiple demands on their time when conducting initial intake interviews and assessment and respond to those time pressures by relying on some simple guiding practices; and (5) case managers have no road map for assessing applicants with multiple, complex, long-term barriers to employment. A glossary is included. (Contains 21 references and 20 tables/figures/boxes.) (MN)
Descriptors: Caseworkers, Client Characteristics (Human Services), Coordination, Counselor Client Relationship, County Programs, Data Collection, Decision Making, Eligibility, Evaluation Methods, Focus Groups, Informal Assessment, Interviews, Needs Assessment, Referral, Welfare Recipients, Welfare Reform, Welfare Services
Manpower Demonstration Research Corporation, 16 East 34 Street, New York, NY 10016 ($8). Tel: 212-532-3200; Web site: http://www.mdrc.org. For full text: http://www.mdrc.aa.psiweb.com/Reports2001/W2_MilwaukeeAssessments /W-2MilwaukeeAssessments.pdf.
Publication Type: Reports - Descriptive
Education Level: N/A
Sponsor: Annie E. Casey Foundation, Baltimore, MD.; Rockefeller Foundation, New York, NY.; Joyce Foundation, Chicago, IL.; Kellogg Foundation, Battle Creek, MI.
Authoring Institution: Manpower Demonstration Research Corp., New York, NY.
Identifiers - Location: Wisconsin
Identifiers - Laws, Policies, & Programs: Temporary Assistance for Needy Families