ERIC Number: ED464558
Record Type: Non-Journal
Publication Date: 2000-Jul
Reference Count: N/A
Faculty and Administrators at Nova Southeastern University Respond to a Winter Term 2000 Office of Grants and Contracts Customer Satisfaction Survey. Research and Planning Report.
MacFarland, Thomas W.
In 1996, the Office of Grants and Contracts at Nova Southeastern University (Florida) began a reporting process to determine the extent of constituent satisfaction with its services. This study, performed in the year 2000, repeated the established reporting process. The invited sample of 532 included full-time faculty, administrators, selected contacts, principal investigators, and contract officers. The return rate was 16% (85 of 532), which is generally in parity with the 14% return rate from the 1996 survey. The Office of Grants and Contracts provides a variety of consulting, coordination, and management services to faculty and administrators, and respondents to this survey provided a positive assessment of these services. Because the return rate was low, it may be useful for the Office of Grants and Contracts to explore further means of communicating about the types of services offered. It is likely that the core constituency of faculty and administrators who use these services is very satisfied. (Contains 10 tables and 5 references.) (SLD)
Descriptors: Administrators, College Faculty, Consumer Economics, Grants, Higher Education, Satisfaction, Surveys
For full text: http://www.nova.edu/cwis/urp/pdfs/0012.pdf.
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Nova Southeastern Univ., Ft. Lauderdale, FL. Research and Planning.