ERIC Number: ED464557
Record Type: Non-Journal
Publication Date: 2000-Feb
Reference Count: N/A
Nova Southeastern University's Employees Respond to a 1999 Office of Human Resources Customer Satisfaction Survey. Research and Planning Report.
MacFarland, Thomas W.
In 1999 the Office of Human Resources at Nova Southeastern University (Florida) prepared a survey, based on a previous study, to gather information about employee satisfaction with the University's services. This report summarizes the results of this customer satisfaction survey. Surveys were returned by 466 of the 1,941 potential respondents, a return rate of 24%. It is possible that the respondents are not fully representative of the entire employee population with disproportionate numbers of women and new employees responding. Overall, there was a high degree of satisfaction with services, and the responses to the two summative questions about satisfaction were also positive. Results for 2 areas suggest that the University may need to review services for employees who made a hiring decision within the last 2 years and respondents who completed a University performance appraisal within the last 2 years. These employees did not express the same degree of satisfaction as others. An appendix contains six tables of survey data. (SLD)
Descriptors: Employee Attitudes, Employees, Higher Education, Human Resources, Job Satisfaction, Services, Surveys
For full text: http://www.nova.edu/cwis/urp/pdfs/0001.pdf.
Publication Type: Numerical/Quantitative Data; Reports - Research
Education Level: N/A
Authoring Institution: Nova Southeastern Univ., Ft. Lauderdale, FL. Research and Planning.