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ERIC Number: ED464229
Record Type: Non-Journal
Publication Date: 2001
Pages: 6
Abstractor: N/A
ISSN: ISSN-1156-2366
Forecasting Training Needs in the Hotel, Catering and Tourism Sector: A Comparative Analysis of Results from Regional Studies in Three European Countries.
Giffard, Andre; Guegnard, Christine; Strietska-Ilina, Olga
Training & Employment, n42 Jan-Mar 2001
A pilot study on the hotel, catering, and tourism sector was conducted in the Burgundy region of France, Northwest region of the Czech Republic, and Podravje region of Slovenia. Three main kinds of factors of change were brought out. The first, evoked in Slovenia and the Czech Republic, concerned the opening of borders. Typical trends were positive impact of globalization, access to new markets and potential customers, future access to structural policies of the European Union, and region's geographical position. The second factor related to customers becoming more demanding in terms of prices, quality, diversity, and sophistication of services. The third factor focused on new technologies modifying channels of communication, forms of advertising, and organization of services. The regions had similar expectations concerning additional professional skills. Most important were knowledge of foreign languages and digital technology, new techniques for food preparation and preservation, and business skills. Companies generally recognized the usefulness of continuing training. Training content was similar and involved skills in cookery, table service, hygiene, customer relations, marketing, and management. Major findings were submitted to or discussed with trade-union representatives and public and state authorities at national and regional level in the three countries. (YLB)
For full text:
Publication Type: Collected Works - Serials; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: European Union, Brussels (Belgium).
Authoring Institution: Centre d'Etudes et de Recherches sur les Qualifications, Marseilles (France).
Identifiers - Location: Czech Republic; France; Slovenia