This report from the National Center for Higher Education Management Systems (NCHEMS) focuses on community college services provided to the people of the Commonwealth of Pennsylvania. The objectives of the study are to determine what services are being provided, what the barriers are to the provision of these services, and what steps might be taken to remove some of the barriers. NCHEMS concludes that urgent issues facing the Commonwealth require that Pennsylvania undertake fundamental reform. Overall policy recommendations point toward two objectives: strengthening the capacity of community colleges to serve their regions and critical state priorities such as workforce development, and ensuring the availability of community college services in all regions of the state. On the New Economy Index, Pennsylvania ranked 24th in the nation but ranked 43rd in the category of workforce development. Eleven percent of Pennsylvania's population was estimated to be living in poverty in 1997, but the percent was much higher in some regions. With the exception of Philadelphia, the counties with the highest levels of poverty are not served by community colleges. Furthermore, 48% of the state's total population was estimated to be at the two lowest levels of literacy in 1996. The report offers recommendations for reform. (Contains 44 figures, 9 tables, and 10 references.) (NB)