ERIC Number: ED463765
Record Type: Non-Journal
Publication Date: 2002-Mar
Reference Count: N/A
User Evaluation Survey of Digital Reference Services: Methodology and Results.
Butler, John T.; Armson, Rossana; Caron, Anne Hoffman; Stemper, James A.
This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing. Over 400 InfoPoint users were sent a questionnaire, to which 69% responded, that examined user perceptions of the effectiveness, quantity, timeliness, convenience, and instructional value of the service. It also queried users about their reason(s) for using the service, as well as preferences for asking questions of the library in the future based on both their experience with the service and other choices available to them. The report presents the methodology and instruments used to conduct the evaluation. Descriptive data resulting from the survey, including frequencies and user commentary, are also provided. (Contains 77 references.) (MES)
Publication Type: Numerical/Quantitative Data; Reports - Research; Tests/Questionnaires
Education Level: N/A
Sponsor: Bush Foundation, St. Paul, MN.
Authoring Institution: N/A