ERIC Number: ED463701
Record Type: Non-Journal
Publication Date: 1996-Jul
Reference Count: N/A
South Florida vs. Other Locations: Comparing Student Responses to a Satisfaction Survey. Research and Planning Report.
MacFarland, Thomas W.
Nova Southeastern University has used off-campus instruction since 1972, and currently, more than one-third of all students attend class at a location other than the University's three South Florida campuses. This study investigated overall student satisfaction with statements related to accreditation criteria, comparing the responses of South Florida students to those of students from other locations. Demographic and other baseline information was also determined. The population of 12,499 consisted of all spring term 1996 students enrolled at centers with distance education programs and a sample of students from the South Florida area. The responding sample of 1,977 students appeared to be equivalent to the entire population. Among the findings was that approximately 30% of all students used electronic mail as a technology-based instructional medium. There was a high degree of positive response to questions about the types of programs available, their convenience, and their location. Survey statements were worded using language from the Southern Association of Colleges and Schools Criteria for Accreditation, and responses indicated a high degree of satisfaction with academic program and student services. For about one-third of the survey statements, there were no differences between South Florida and other students. For another third, South Florida students offered higher mean ratings than their counterparts, and for the final third, the students from other areas offered higher mean ratings. The paper discusses some strategies for increasing student satisfaction. An appendix contains the survey. (Contains 10 tables and 2 references.) (SLD)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Nova Southeastern Univ., Ft. Lauderdale, FL. Research and Planning.