ERIC Number: ED462904
Record Type: Non-Journal
Publication Date: 1999-May
Reference Count: N/A
Department Level Assessment: Promoting Continuous Improvement. IDEA Paper.
Hatfield, Susan R.
This paper applies the quality concept of continuous improvement to academic departments, very few of which engage in a continuous improvement (CI) initiative. The goal of a CI initiative is for a department to become self-regarding, self-monitoring, and self-correcting. CI efforts begin with the development of a department-level assessment plan that identifies the mission of the department while being practical and principled. Steps to developing a departmental assessment plan are: (1) agree on the mission; (2) identify the scope of the plan; (3) create goals; (4) identify related processes and activities for each goal; (5) brainstorm appropriate measures; (6) evaluate and select measures; (7) identify appropriate assessment methods; (8) develop a plan for collecting data; (9) prioritize goals, set timelines, identify milestones; (10) implement assessment plans; (11) use data to improve processes; and (12) communicate results. A brief example illustrates the process and the considerations departments must recognize in the CI process. (SLD)
Kansas State University, IDEA Center, Inc., 1615 Anderson Avenue, Manhattan, KS 66502-4073. Tel: 800-255-2757 (Toll Free); Tel: 785-532-5970; Fax: 785-532-5637; e-mail: IDEA@ksu.edu.
Publication Type: Guides - Non-Classroom
Education Level: N/A
Authoring Institution: Kansas State Univ., Manhattan. IDEA Center.