ERIC Number: ED462877
Record Type: Non-Journal
Publication Date: 1996-Nov
Reference Count: N/A
Faculty and Administrators at Nova Southeastern University Respond to an Office of Grants and Contracts Customer Satisfaction Survey.
MacFarland, Thomas W.
In 1996, a survey was conducted of customer satisfaction with the Office of Grants and Contracts of Nova Southeastern University, Florida. The Office had a core constituency of 112 faculty and administrators who regularly received services related to external funding; however, to be as inclusive as possible and to broaden communication with the entire university, the survey was sent to a total of 530 faculty and administrators. Surveys were returned by only 76 respondents, most of whom represented the core constituency of the Office of Grants and Contracts. Responses were useful in determining motivations for involvement in the grants process and the types of services faculty and administrators expect. Approximately 40% of respondents indicated that they seek external funding to complete a particular project or to gain recognition for the department, center, or institution. Respondents also offered very favorable ratings of the many services the Office provides. The survey is attached as an appendix. (Contains 9 tables and 10 references.) (SLD)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Nova Southeastern Univ., Ft. Lauderdale, FL. Research and Planning.