ERIC Number: ED461737
Record Type: Non-Journal
Publication Date: 2001-Oct
Reference Count: N/A
Hard Work on Soft Skills: Creating a "Culture of Work" in Workforce Development.
Houghton, Ted; Proscio, Tony
This publication describes four highly regarded workforce development programs, concentrating on how they cultivate emotional intelligence--how they prepare trainees for the cultural demands of the workplace. Section 1 describes how ACHIEVE, Cabrillo Community College, Watsonville, California (CA) teaches business dress, skills and culture in two languages using reflection and office simulation. Section 2 describes Opportunities for a Better Tomorrow, Brooklyn, New York. It looks at these features: attention to minor rules; required student participation in constant discussion; World of Work course focusing on public speaking and how people present themselves in business and life; and understanding by grilling. Section 3 describes YMCA of Greater Boston/Training, Inc., Massachusetts, which uses the "Lester Hill" job simulation, an 18-week training program. It looks at these elements: seeing the world through a boss's eyes; a corporate atmosphere with a heart; and teaching human relations. Section 4 describes Op-Net, San Francisco, CA, that trains Web designers in five weeks (plus a two-month internship). It sets out how the program reflects the more refined technical skills and subtler social skills demanded by the industry and provides extensive placement and ongoing support services. Section 5 discusses seven real-world lessons that can be adapted to teach any population soft (social) skills with any mix of hard (technical) skills training. (YLB)
Descriptors: Adult Education, Culture, Demonstration Programs, Disadvantaged, Employment Potential, Employment Qualifications, Interpersonal Competence, Job Placement, Job Skills, Labor Force Development, Minority Groups, Office Occupations Education, Office Practice, Organizational Climate, Postsecondary Education, Program Descriptions, Prosocial Behavior, Simulation
Public/Private Ventures, 2000 Market St., Suite 600, Philadelphia, PA 19103. Tel: 215-557-4400. For full text: http://www.ppv.org/pdffiles/charting.pdf.
Publication Type: Reports - Evaluative
Education Level: N/A
Authoring Institution: Public/Private Ventures, Philadelphia, PA.