ERIC Number: ED460696
Record Type: Non-Journal
Publication Date: 1998-May
Reference Count: N/A
Community Needs Assessment for Office Administration and Technology Program: Health Unit Coordinator.
Pezzoli, Jean A.; Johnson, Nancy; Lum, Kuuipo
In order to determine the potential employment demand and skills needed for health unit coordinators and other clerical workers in the medical field, Maui Community College (MCC) in Hawaii conducted a survey of 120 local health care providers in the spring semester of 1998. Forty respondents provided MCC with the following details: (1) 92 percent hired office workers; (2) office job titles in health care are diverse, but recent national certification efforts are focusing on the term "health unit coordinator"; (3) important skills for all positions include human relations and legal aspects of records, verbal communication, computer literacy, accurate typing and filing, basic math, and nurse aide care; (4) best training times are evenings, late afternoons and weekends; (5) 48 percent have a current policy for reimbursing employees for the cost of job-related education; and (6) suggested emphases for future MCC business courses include business machines, IBM-computer training, software training in WordPerfect and the Microsoft Office Suite, and alphabetic filing. Included are respondent comments. Appended is the survey instrument, a spreadsheet detailing survey recipients, and 4 tables illustrating skills important to health unit coordinators, medical assistants, ward clerks, and secretaries. (EMH)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Hawaii Univ., Kahului. Maui Community Coll.