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ERIC Number: ED460685
Record Type: Non-Journal
Publication Date: 2001-Jul
Pages: 43
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Report on Users' Satisfaction with Services Provided by Institutional Research. Research Report.
Bashford, Joanne
The Office of Institutional Research (IR) at Miami-Dade Community College (M-DCC) (Florida) offers the results of a survey regarding the use of the office's services. Instead of using hard copy format as in the past, the current survey was conducted online. An e-mail message requesting participation was sent to the 3,498 employees with e-mail addresses. The response rate was 9% (332 responses), higher than the rate in any previous user satisfaction survey. In general, 42% of responses were received from staff, 31% from management, and 22% from faculty. Among full-time personnel at M-DCC, faculty comprise 30%, management 17%, and classified staff 53%. Using this as a guide, the survey determined that management personnel were much more likely to have responded to the survey. Results indicated that: (1) respondents were most familiar with IR publications (40% indicated they had received them); (2) 30% of respondents had visited the IR Web site; (3) 27% had requested special information or research from the IR office; (4) management respondents were most likely to have visited the IR Web site (53%), while faculty were least likely (12%); and (5) 96% of respondents who were able to rate the accuracy of the information on the Web site agreed or strongly agreed with its accuracy. (Contains six tables, with the 2000-2001 effectiveness plan and survey instrument appended.) (NB)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Miami-Dade Community Coll., FL. Office of Institutional Research.