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ERIC Number: ED460447
Record Type: RIE
Publication Date: 1998
Pages: 5
Abstractor: N/A
Columbia MetroWest Human Services: A Study of Persistence, Planning, and Producing Change.
Gold, Martine; Marrone, Joe
Roses and Thorns from the Grassroots: A Series Highlighting Organizational Change in Massachusetts, v2 Sum 1998
This organizational vignette is the second in a multi-part series highlighting community rehabilitation providers. This particular issue focuses on Columbia MetroWest Human Services of Ashland, Massachusetts, an organization that works with people with developmental disabilities and has undergone major transformation resulting in greatly expanded opportunities for individually focused employment and community support for people with severe disabilities. Steps in the change process are described and lessons to be learned are provided, including: (1) leadership needs to include both a strong philosophical base to guide the agency's action and individuals willing to act and take risks; (2) having a detailed plan for the eventual structure of an agency is not necessary to begin the change process; (3) attitudes and beliefs get shaped by experience, and many agencies need to test the efficacy of old beliefs before they can adopt a new belief system; (4) staff, families, and funding agencies have a harder time adjusting to changes than individuals served; (5) during major organizational change, an agency should expect, and perhaps welcome personnel turnover; (6) major organizational change cannot be successful without marketing; and (7) in order to move ahead, difficult compromises must be made. (CR)
Institute for Community Inclusion/UAP, Developmental Evaluation Center, Children's Hospital, 300 Longwood Ave., Boston, MA 02115. Tel: 617-355-7338; Tel: 617-355-6956 (TTY); e-mail:; Web site:
Publication Type: Collected Works - Serials
Education Level: N/A
Audience: N/A
Language: English
Sponsor: National Inst. on Disability and Rehabilitation Research (ED/OSERS), Washington, DC.
Authoring Institution: Children's Hospital, Boston, MA. Inst. for Community Inclusion.
Note: Theme issue.