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ERIC Number: ED460446
Record Type: RIE
Publication Date: 1998
Pages: 5
Abstractor: N/A
Mass Bay Employment Services (A Service of Bay Cove Human Services, Inc.): A Story of Leadership, Vision, and Action Resulting in Employment for People with Mental Illness.
Gold, Martine; Marrone, Joe
Roses and Thorns from the Grassroots: A Series Highlighting Organizational Change in Massachusetts, v1 Spr 1998
This organizational vignette is the first in a multi-part series highlighting community service providers. This particular issue focuses on Mass Bay Employment Services (MBES) located in Boston, Massachusetts, that works with people with serious mental illness and has moved from a non-employment oriented day program to one that has employment as its major goal. Lessons to be learned from the experiences of MBES include: (1) staff needs to feel respected for what they have done in the past and to participate in the process of change; (2) major organizational change cannot be successful without continued internal and external marketing to develop support for the changes; (3) to truly change the focus of an organization to community employment requires an action orientation; (4) leadership should include a strong philosophical base with clear values guiding actions and should be willing to act and take risks; (5) staff, families, and funding agencies have a harder time adjusting to changes than individuals served; (6) during major organizational change, an agency should expect, and perhaps welcome, personnel turnover; (7) the use of teams is an important element of organizational change; and (8) economic pressure is a key catalyst for organizational change. (CR)
Institute for Community Inclusion/UAP, Developmental Evaluation Center, Children's Hospital, 300 Longwood Ave., Boston, MA 02115. Tel: 617-355-7338; Tel: 617-355-6956 (TTY); e-mail:; Web site:
Publication Type: Collected Works - Serials
Education Level: N/A
Audience: N/A
Language: English
Sponsor: National Inst. on Disability and Rehabilitation Research (ED/OSERS), Washington, DC.
Authoring Institution: Children's Hospital, Boston, MA. Inst. for Community Inclusion.
Note: Theme issue.