ERIC Number: ED459794
Record Type: Non-Journal
Publication Date: 2001-Aug
Reference Count: N/A
Library Quality Reference Meets the World Wide Web.
Kresh, Diane Nester
The explosion of information and the popularity of the Internet and commercial search engines have required librarians to take a fresh look at their profession. The overwhelming amount of information now available has brought new demands and expectations. The need to bring information to the remote user has encouraged the creation of many innovative services linking new technology with traditional library services. How do librarians build on their age-old status as trusted advisors and create services that will both meet demand and revitalize the profession? How do we take the reference desk to cyberspace? The Collaborative Digital Reference Service (CDRS) launched by the Library of Congress and partner libraries is one response to these questions. CDRS provides professional reference service to users any time and anywhere through an international digital network of libraries. This paper explores how CDRS began and what lies ahead for this and other innovative e-reference services. (Author/MES)
Descriptors: Access to Information, Information Technology, International Programs, Library Cooperation, Library Networks, Library Role, Library Services, Reference Services, User Needs (Information), World Wide Web
For full text: http://www.ifla.org.
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A